At MELORAWEAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, make a purchase, or communicate with our customer service team.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights and choices under applicable law.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website.
Personal Information You Provide
When you place an order, contact us, or subscribe to our communications, we may collect:
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Name
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Billing and shipping address
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Email address
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Phone number
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Order details and purchase history
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Payment-related and transaction information
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Customer service inquiries and correspondence
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Marketing and communication preferences
Payment information is processed through designated third-party payment providers. We do not intentionally store full payment card details on our own systems.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
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IP address and general location information
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Browser type and version
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Device type and operating system
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Pages visited and products viewed
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Browsing activity and interactions with website features
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Referring websites and traffic sources
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Cookies and similar tracking technologies
This information helps us understand how visitors use our website and identify opportunities to improve the shopping experience.
Information from Third Parties
We may receive information from service providers that support our business, including payment processors, shipping carriers, e-commerce platforms, analytics providers, and advertising partners, where applicable.
2. How We Use Your Information
MELORAWEAR may use your personal information for the following purposes:
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To process payments and fulfill orders.
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To arrange shipping and provide delivery updates.
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To send order confirmations and important transaction notifications.
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To respond to customer inquiries and process returns or refunds.
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To maintain, operate, and improve our website.
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To personalize your shopping experience where permitted.
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To measure website traffic and advertising performance.
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To detect fraud, prevent unauthorized transactions, and protect website security.
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To send promotional communications when permitted by law.
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To comply with applicable legal, tax, accounting, and regulatory obligations.
We use personal information only for appropriate purposes consistent with this policy and applicable law.
3. How We Share Your Information
We do not sell personal information for monetary consideration. However, certain privacy laws may define sharing personal information for targeted advertising as a sale or sharing, even when no money is exchanged.
We may disclose personal information to the following categories of service providers and other recipients when necessary:
Payment Processors
Payment providers may process transaction information to authorize payments, complete purchases, prevent fraud, and manage refunds. Supported services may include credit card processors, Apple Pay, and Google Pay, depending on availability at checkout.
Shipping and Fulfillment Providers
We may share your name, shipping address, phone number, and order details with shipping carriers and fulfillment partners to deliver your purchases.
E-Commerce and Technology Providers
Our website may use Shopify and other technology providers to support online store operations, checkout, website hosting, customer service, and order management.
Analytics and Advertising Providers
Where applicable, analytics and advertising providers may process website usage information to measure performance, understand customer interactions, and improve advertising campaigns. These activities may involve cookies, pixels, or similar technologies, subject to applicable consent and opt-out requirements.
Legal and Regulatory Authorities
We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights, investigate suspected fraud, or safeguard our customers and business.
Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy requirements.
We take reasonable steps to work with service providers that handle personal information appropriately. The information they process is subject to their applicable contractual obligations and privacy practices.
4. Cookies and Tracking Technologies
MELORAWEAR may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.
These technologies may help us:
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Maintain shopping cart and checkout functionality.
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Remember your preferences.
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Understand website traffic and visitor behavior.
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Analyze website performance.
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Measure marketing campaign effectiveness.
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Support relevant advertising where enabled and permitted.
You may be able to manage cookies through our website's cookie consent controls, where available, or through your browser settings.
Disabling certain cookies may affect website functionality, including shopping cart features or checkout.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies and provide appropriate choices for managing your preferences.
For further information, please refer to our Cookie Policy if it is published separately.
5. Marketing Communications
If you subscribe to our promotional communications, we may send you product updates, special offers, new collection announcements, and other marketing messages.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping notifications, refund updates, and customer service responses.
We will obtain consent for marketing activities when required by applicable law.
6. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including:
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The right to request access to personal information we hold about you.
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The right to request correction of inaccurate information.
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The right to request deletion of eligible personal information.
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The right to receive certain information in a portable format.
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The right to withdraw consent where processing is based on consent.
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The right to object to or restrict certain processing activities.
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The right to opt out of certain sales, sharing, or targeted advertising activities where applicable.
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The right to appeal certain privacy request decisions where provided by law.
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The right to exercise applicable privacy rights without unlawful discrimination.
These rights may be subject to verification requirements, legal exceptions, and other limitations under applicable law.
California Residents
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), where applicable.
These rights may include the right to know certain information about the personal information collected, used, disclosed, sold, or shared; request deletion or correction; obtain certain information in a portable format; and opt out of the sale or sharing of personal information.
Where applicable, California residents may also have the right to limit certain uses and disclosures of sensitive personal information.
MELORAWEAR does not sell personal information for monetary consideration. If our use of advertising technologies qualifies as a sale or sharing under applicable California law, eligible consumers may exercise their applicable opt-out rights.
European Economic Area and United Kingdom Residents
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR or UK GDPR, including rights of access, correction, deletion, restriction, data portability, and objection to certain processing.
Where processing is based on consent, you may withdraw your consent at any time. You may also have the right to lodge a complaint with the relevant data protection supervisory authority.
How to Submit a Privacy Request
To exercise an applicable privacy right, please contact us at:
Email: service@melorawear.shop
Please describe your request and provide sufficient information for us to identify the relevant records. We may need to verify your identity before fulfilling your request.
Where permitted by law, an authorized representative may submit a request on your behalf, subject to applicable verification requirements.
We will respond within the timeframe required by applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, fraud prevention, dispute resolution, and legal compliance.
Retention periods may depend on the type of information, the reason it was collected, applicable accounting and tax requirements, and whether the information is needed to resolve a dispute or establish a legal claim.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise handle it in accordance with applicable law.
8. Data Security
We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payment transactions are handled through designated payment providers, which may apply their own security controls and authentication procedures.
Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If you believe your personal information or transaction has been compromised, please contact us promptly.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or other external resources.
These third parties may collect and process information under their own privacy policies and terms. MELORAWEAR does not control the privacy practices of independent third-party websites.
We encourage you to review the relevant privacy policies before providing personal information or using third-party services.
10. International Data Transfers
If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy laws in those countries may differ from those in your country of residence.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
11. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us, please contact service@melorawear.shop. We will review the matter and take appropriate steps as required by law.
12. Privacy Preferences and Tracking Signals
Some browsers provide privacy settings or signals intended to communicate a user's preference not to be tracked.
Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for applicable processing activities.
You may also manage available cookie preferences through our website's consent controls, where provided, or through your browser settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or legal obligations.
Any updated version will be published on this page, with a revised effective date where appropriate.
If a material change requires additional notice or consent under applicable law, we will take the required steps.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
14. Contact Information
If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us using the information below.
MELORAWEAR
Email: service@melorawear.shop
Phone: +1 213 524 7584
Address: 13716 E Bulah Ave, Parlier, CA 93648, United States