Refund policy

At MELORAWEAR, we want you to feel confident when shopping with us. We are committed to providing a clear, fair, and transparent return and refund process. If your purchase does not meet your expectations, please review the following policy to understand your options and how to request assistance.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 30 days of the delivery date.
Items must be unworn, unused, unwashed, and in their original condition.
Items must be free from stains, makeup marks, perfume, odors, alterations, or other signs of use.
Original tags, accessories, and packaging should be included where applicable.
Proof of purchase, such as an order confirmation or order number, must be provided.

Items that do not meet the applicable return requirements may be refused, subject to applicable law.

If you believe an item is defective, damaged, incorrect, or materially different from what you ordered, please contact us so we can review the issue and determine an appropriate resolution.

2. Non-Returnable Items

For hygiene, product condition, and inventory management reasons, certain items may not be eligible for return, except where otherwise required by applicable law.

These may include:

Items that have been worn, washed, altered, or damaged after delivery due to customer use.
Items marked as final sale or otherwise identified as non-returnable before purchase, where permitted by law.
Items returned without required original tags or components when their absence affects the item's eligibility for resale.
Items that are incomplete or show signs of use beyond what is reasonably necessary to inspect them.

If a product has a hygiene-related restriction, the applicable restriction will be communicated where appropriate.

Nothing in this policy is intended to limit any non-waivable consumer rights under applicable law.

3. How to Request a Return

To begin a return, please contact our customer service team at:

Email: service@melorawear.shop

Please include the following information in your email:

Your order number.
The name or description of the item you wish to return.
The reason for your return.
Clear photographs, if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions if the return is approved.

Please do not send items back before receiving return instructions. This helps us identify your order and process your return correctly.

Customers are responsible for providing accurate order information and following the return instructions supplied by our team.

4. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, personal preference, or another reason not attributable to MELORAWEAR.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, we will provide appropriate instructions and cover reasonable return shipping costs where applicable.

We recommend using a shipping service that provides tracking information and retaining your shipping receipt until the return has been completed.

MELORAWEAR cannot guarantee receipt of a return package that is lost in transit before reaching the designated return destination.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or specified in the resolution of your case.

5. Return Inspection and Approval

Once your returned item arrives at the designated return facility, it will be inspected to confirm that it meets the applicable return conditions.

We will notify you of the outcome of the inspection and whether your refund has been approved.

If an item does not satisfy the return requirements, we will explain the issue and any available options, subject to applicable law.

Please allow reasonable time for the returned package to arrive and for the inspection process to be completed.

6. Refund Processing

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

After the refund has been initiated, it typically takes 5–10 business days for the funds to appear in your account. The actual timeframe may vary depending on your bank, card issuer, payment provider, and payment method.

Please note that the refund timeline begins after the refund is processed, not necessarily when you first submit your return request.

If a refund is delayed beyond the expected timeframe, please contact your bank or payment provider for additional information.

Refunds will be handled in accordance with applicable law and the terms of the original transaction.

7. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders promptly upon delivery.

If you receive an item that is damaged, defective, or different from the item ordered, please contact us at service@melorawear.shop within 7 days of delivery, where reasonably possible.

To help us resolve the issue efficiently, please provide:

Your order number.
A description of the problem.
Clear photographs showing the damage, defect, or incorrect item.
Any other relevant information requested by our customer service team.

After reviewing your case, we may offer an appropriate solution, such as a replacement, a refund, or another remedy where applicable.

For confirmed issues attributable to MELORAWEAR, we will not require you to bear unreasonable additional costs to resolve the problem.

Please contact us before returning a damaged, defective, or incorrect item so that we can advise you on the next steps.

8. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please follow these steps:

Check your bank account or payment account again.
Contact your credit card issuer, if applicable, to ask whether the refund is still being processed.
Contact your bank or payment provider to confirm the expected posting time.
If the refund is still missing, contact our customer service team with your order number and refund details.

You can reach us at service@melorawear.shop.

We will review the transaction information available to us and assist you in determining the status of your refund.

9. Exchanges

MELORAWEAR may offer replacements or exchanges for items that arrive damaged, defective, or incorrect, subject to product availability and applicable law.

If you would like a different size, color, or style because of personal preference, please contact our customer service team to discuss the available options.

An exchange is not considered confirmed until our team has reviewed your request and provided instructions.

Where a direct exchange is unavailable, you may be able to return the eligible item under this policy and place a new order separately.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, cancellation may not be possible once an order has entered fulfillment or has been dispatched.

If an order is successfully canceled after payment has been collected, any refund due will generally be issued to the original payment method.

Your rights under applicable consumer protection laws remain unaffected.

11. Refunds for Promotional Orders

If an item purchased using a discount code, promotional offer, or other special pricing is returned, the refund will generally reflect the amount actually paid for the returned item, subject to the terms of the applicable promotion and applicable law.

Where an order includes a free gift or another promotional benefit, additional conditions may apply if the return affects eligibility for that benefit. Any such conditions will be applied consistently with applicable law and the terms disclosed at the time of purchase.