At MELORAWEAR, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how we process orders, available shipping methods, estimated delivery times, and other important information regarding your shipment.
Please review the following information carefully before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please note that order processing time is separate from shipping and delivery time.
During major sales events, holidays, or periods of unusually high order volume, processing may take slightly longer than usual. We appreciate your patience and understanding.
2. Shipping Options & Rates
MELORAWEAR currently offers the following shipping options:
Standard Shipping
Estimated Delivery: 7–15 Business Days
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Orders under $60: $10 shipping fee
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Orders of $60 or more: FREE Standard Shipping
Express Shipping
Estimated Delivery: 3–5 Business Days
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Orders under $100: $20 shipping fee
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Orders of $100 or more: FREE Express Shipping
Shipping estimates begin after your order has been processed and handed over to the shipping carrier.
The delivery timeframes listed above are estimates and are not guaranteed delivery dates.
3. Estimated Delivery Time
Delivery times may vary depending on the destination and other circumstances affecting transportation.
Actual delivery times may be affected by:
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Shipping destination
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Shipping carrier operations
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Weather conditions
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Public holidays
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Customs clearance
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High-volume shopping periods
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Promotional events and sales
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Transportation disruptions
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Other circumstances beyond our reasonable control
Please allow additional time for delivery during major holidays, promotional campaigns, and peak shopping seasons.
MELORAWEAR is not responsible for delays caused by circumstances outside our reasonable control.
4. Order Tracking
After your order has been shipped, we will send a shipping confirmation email with your tracking number, when available.
You can use the tracking number to monitor your package through the applicable shipping carrier.
Please allow approximately 24–72 hours for tracking information to become active after your package has been shipped. In some cases, tracking updates may take longer to appear due to carrier processing.
If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.
5. Shipping Address
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address, including:
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Full recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP/postal code
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Phone number, when required
MELORAWEAR is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete address information.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the shipping information before the order is processed or shipped. However, we cannot guarantee that an address change will be possible once processing or shipment has begun.
6. Delayed, Missing, or Lost Packages
If your package appears to be delayed, please first review the latest tracking information provided by the shipping carrier.
If the tracking status shows "Delivered" but you cannot locate your package, we recommend checking:
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Around your delivery location
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With household members
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With neighbors
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With your building management or reception desk
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Any designated package or mail area
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Directly with the shipping carrier
If you believe your package has been lost or is significantly delayed in transit, please contact us at service@melorawear.shop with your order number and tracking information.
We will do our best to assist you and, where appropriate, work with the shipping carrier to investigate the shipment.
Please note that shipping delays caused by carriers, weather, customs, incorrect address information, or other circumstances outside our reasonable control do not automatically qualify for a refund of shipping fees.
7. Customs, Duties & Taxes
For orders shipped internationally, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and local regulations.
Unless otherwise stated at checkout, any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer.
Customs clearance procedures may also cause additional delays beyond the estimated delivery timeframe.
MELORAWEAR does not control customs processing times or charges imposed by local authorities.
8. Order Changes & Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before your order enters processing or is shipped.
However, we cannot guarantee that an order can be changed or cancelled once it has entered processing, been packed, or shipped.
Once an order has been shipped, it may no longer be possible to make changes to the order or shipping address.
9. Shipping Restrictions
Certain products, destinations, or delivery locations may be subject to shipping restrictions due to carrier requirements, local regulations, or other circumstances.
If we are unable to ship an order to the address provided, we will contact you using the contact information associated with your order and provide available options where possible.
10. Multiple Items & Separate Shipments
Depending on product availability, warehouse processing, or shipping arrangements, items from the same order may occasionally be shipped separately.
If your order is sent in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged an additional shipping fee solely because your order is divided into multiple shipments, unless otherwise stated at checkout.
11. Shipping Confirmation
Once your package has been handed over to the shipping carrier, you will receive a shipping confirmation email at the email address provided when placing your order.
Please check your spam, junk, or promotional folders if you do not see the email in your inbox.
If you have not received a shipping confirmation after the expected processing period, please contact our customer support team.
12. Contact Us
If you have any questions regarding your order, shipping status, delivery, or this Shipping Policy, please contact us:
MELORAWEAR
Email: service@melorawear.shop
Phone: +1 213-524-7584
Address: 13716 E Bulah Ave, Parlier, CA 93648, United States
Our customer support team typically responds within 24–48 business hours.
When contacting us regarding an order, please include your order number, full name, and a brief description of your question or concern so that we can assist you as efficiently as possible.